Returns
Card payments on this store run in Stripe test mode, so no card is charged.
How to return an instrument.
Return window
You can return an unused instrument in its original packaging within 30 days of delivery.
How to start a return
Send a message through the Contact page with your order number and the reason. You receive a return authorisation before you ship anything back.
Refunds
A refund goes back to the original payment method once the instrument is inspected. No payment is taken on this store, so there is nothing to refund.
Items that cannot be returned
Custom range instruments and instruments that have been installed on a process line.